Intelligent enterprise : A knowledge and service based paradigm for industry

Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies s...

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Autor principal: Quinn, James Brian
Formato: Livro
Idioma:Undetermined
Publicado em: New York Free Press 1992
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
Descrição
Resumo:Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results.