Dealing with difficult people

To resolve a conflict, first decide: is it hot or cold?: aim for warmth. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled. The secret to dealing with difficult people: it's about you. How to deal with a mean colleague: stand up for yourself

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Bibliographic Details
Format: Book
Language:Undetermined
Published: Boston Harvard Business Review Press 2018
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Institutions: Trung tâm Học liệu Trường Đại học Cần Thơ
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Summary:To resolve a conflict, first decide: is it hot or cold?: aim for warmth. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled. The secret to dealing with difficult people: it's about you. How to deal with a mean colleague: stand up for yourself