Getting started in six sigma /

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書目詳細資料
主要作者: Thomsett, Michael C.
格式: Sách giấy
出版: Hoboken, N.J. : Wiley, c2005.
叢編:Getting started in.
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
書本目錄:
  • The meaning of six sigma
  • The customer's point of view
  • Outside-in thinking
  • The nature of quality
  • Product and service defects
  • Improving process systems
  • Striving for consistency
  • Expectations and rules.