Getting started in six sigma /
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| Main Author: | |
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| Format: | Book (Paper) |
| Published: |
Hoboken, N.J. :
Wiley,
c2005.
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| Series: | Getting started in.
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| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description |
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| Institutions: | Thư viện Trường Đại học Đà Lạt |
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Table of Contents:
- The meaning of six sigma
- The customer's point of view
- Outside-in thinking
- The nature of quality
- Product and service defects
- Improving process systems
- Striving for consistency
- Expectations and rules.