The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /

Saved in:
Bibliographic Details
Main Author: Gazzoli, Gabriel.
Other Authors: Hancer, Murat., Park, Yumi.
Format: Article
Language:English
Subjects:
Customer satisfaction
Employee empowerment
Employee job satisfaction
HRM
Restaurant services management
Service quality
Tags: Add Tag
No Tags, Be the first to tag this record!
Institutions: Thư viện Trường Đại học Đà Lạt
LEADER 01067nam a2200325 4500
001 DLU110130396
005 ##20111223
040 # # |a DLU  |b eng 
041 # # |a eng 
044 # # |a us 
100 # # |a Gazzoli, Gabriel. 
245 # # |a The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /  |c Gabriel Gazzoli, Murat Hancer, Yumi Park. 
653 # # |a Customer satisfaction 
653 # # |a Employee empowerment 
653 # # |a Employee job satisfaction 
653 # # |a HRM 
653 # # |a Restaurant services management 
653 # # |a Service quality 
700 # # |a Hancer, Murat. 
700 # # |a Park, Yumi.  
773 # # |t Journal of Hospitality & Tourism Research  |g Vol. 34, no. 1 (February 2010), p. 56-77 
920 # # |a Phòng Tạp chí -- Trung tâm Thông tin - Thư viện Trường Đại học Đà Lạt 
994 # # |a DLU 
900 # # |a True 
911 # # |a Trương Bảo Trâm Anh 
925 # # |a G 
926 # # |a A 
927 # # |a BB 
980 # # |a Thư viện Trường Đại học Đà Lạt 

Similar Items