The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /

Mã QR

The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /

Đã lưu trong:

Bibliografiske detaljer
Hovedforfatter:	Gazzoli, Gabriel.
Andre forfattere:	Hancer, Murat., Park, Yumi.
Format:	Bài viết
Sprog:	English
Fag:	Customer satisfaction Employee empowerment Employee job satisfaction HRM Restaurant services management Service quality
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

Lignende værker

The effect of management commitment to service on employee service behaviors : The mediating role of job satisfaction /
af: Kim, Hyun Jeong.

Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
af: Kim, Wansoo.

Teacher morale, job satisfaction and motivation /
af: Evans, Linda, 1945-
Udgivet: (1998)

The roles of the physical environment, price perception, and customer satisfaction in determining customer loyalty in the restaurant industry /
af: Heesup Han, Kisang Ryu. #1

Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : Moderating role of perceived price /
af: Ryu, Kisang.

High performers
af: Dubinsky, Alan J.
Udgivet: (2004)

High performers
af: Dubinsky, Alan J.
Udgivet: (2004)

Consumer goals and the service encounter : Evaluating goal importance and the moderating effect of goal progress on satisfaction formation /
af: Noone, Breffni M.

The service profit chain :
af: Heskett, James L.
Udgivet: (1997)

Empowering employees /
af: Murrell, Kenneth L.
Udgivet: (2000)

Family restaurant brand personality and its impact on customer's emotion, satisfaction, brand loyalty /
af: Lee, Yong Ki.

Roles of customer experience toward customer satisfaction in the beauty industry
af: Le, Thi Hai Van
Udgivet: (2023)

Research on Customer Satisfaction with Service Quality at Da Nang Food Tour Festival 2025
af: Huynh, Ba Thuy Dieu
Udgivet: (2025)

Purpose, meaning, and passion
Udgivet: (2018)

The determinats of job satisfaction among teachers in Vietnam : A thesis submitted for the Degree of Doctor of Philosophy (PhD) in Asia Parcific Studies /
af: Tran Ngoc Tien.
Udgivet: (2014)

Customer satisfaction measurement and management : using the voice of the customer /
af: Naumann, Earl, 1946-
Udgivet: (1995)

The analysis of factors afecting customers satisfaction for e-service quality through social media at vision foreign language center
af: Ha, Thi Tam Trang
Udgivet: (2022)

The relationship between job satisfaction and organizational commiment : The case of faculty members /
af: Võ Văn Việt.

Assessment of Students’ Satisfaction of Facility Service Quality in Private Universities
af: Le, Thi My Hanh, et al.
Udgivet: (2021)

Factors affecting tourist’s satisfaction for homestay service quality in driving economic recovery post Covid-19
af: Tạ, Hoàng Giang, et al.
Udgivet: (2024)

School enviroment factors as predictors for teacher's teaching competencies and job satisfaction /
af: Tran Van Dat.

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : An empirical analysis /
af: Clemes, Michael D.

AN INVESTIGATION INTO THE INFLUENCE OF PART-TIME JOBS ON SATISFACTION AND ACADEMIC PERFORMANCE OF STUDENTS AT THE UNIVERSITY OF DA NANG
Udgivet: (2025)

Solutions to Enhance Customer Satisfaction with Room Sales Services at Vietrend Travel Company
af: Nguyen, Huynh Van Anh
Udgivet: (2025)

Struggle for identity :
af: D’Aprix, Roger M.
Udgivet: (1972)

Struggle for identity :
af: Daprix, Roger M.
Udgivet: (1972)

Exloring job satisfaction and employability skills of English-major graduates: Implications for curriculum developers = Khảo sát mức độ hài lòng trong công việc và kĩ năng nghề nghiệp của sinh viên tốt nghiệp chuyên ngành tiếng Anh /
af: Mai Minh Tien.

Organizational communication : emprowerment in a technological society /
af: Andrews, Patricia Hayes.
Udgivet: (1996)

Customer service :
af: Timm, Paul R.
Udgivet: (2005)

Customer responsive management : the flexible advantage /
af: Davis, Frank W. 1939-
Udgivet: (1996)

Customer-focused quality :
af: Hinton, Tom
Udgivet: (1994)

Thriving Amidst Technostress: The Impact of Technostress Creators on Task Performance and Job Satisfaction via Burnout and Technostress Inhibitors—Evidence from Vietnam
af: Duong, Ngoc Hong, et al.
Udgivet: (2026)

Creating value for customers :
af: Band, William A.
Udgivet: (1991)

Your customer rules!
af: Price, Bill
Udgivet: (2015)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
af: Price, Bill, 1950-
Udgivet: (2015)

Customer Satisfaction On The Online Service At Tong Luc Technology And Communication Company
af: Tran, Thi Hanh Trinh
Udgivet: (2022)

Employee welfare and firm financial performance revisited
af: Liang, Woan-lih, et al.
Udgivet: (2022)

Research on the customer satisfaction using mobile banking service of HDbank, a survey at HDbank Tam Ky- Quang Nam branch
af: Nguyen, Tan Huy
Udgivet: (2022)

Evaluating The Levels Of Customer Satisfaction With The Real Estate Broker Consulting Service In Da Nang
af: Tran, Tram Anh
Udgivet: (2022)

Links among service quality, customer satisfaction and loyalty in Vietnam retail industry during the COVID-19 pandemic
af: Tran, Thien Vu, et al.
Udgivet: (2025)