The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /

Những quyển sách tương tự

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• Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
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• Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : Moderating role of perceived price /
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• Consumer goals and the service encounter : Evaluating goal importance and the moderating effect of goal progress on satisfaction formation /
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