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01035nam a2200385 4500 |
001 |
DLU190189594 |
005 |
##20190306 |
020 |
# |
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|a 9781631574955
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040 |
# |
# |
|a DLU
|b vie
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041 |
# |
# |
|a eng
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044 |
# |
# |
|a us
|
082 |
# |
# |
|a 338.4
|b GU-A
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245 |
# |
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|a Service innovation /
|c Anders Gustafsson, ... [et al.].
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260 |
# |
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|a New York, NY. :
|b Business Expert Press ,
|c 2016.
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300 |
# |
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|a 169 p. ;
|c 23 cm.
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504 |
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|a Includes bibliographical references and indexes.
|
650 |
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|a Customer services
|x Management.
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650 |
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|a Marketing
|x Management.
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650 |
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|a Service industries
|x Marketing.
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650 |
# |
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|a Service industries
|x Technological innovations.
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700 |
# |
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|a Gustafsson, Anders.
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700 |
# |
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|a Kristensson, Per.
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700 |
# |
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|a Schirr, Gary R.
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700 |
# |
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|a Witell, Lars.
|
923 |
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|a 05/2018
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991 |
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|a SH
|
992 |
# |
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|a 835655
|
994 |
# |
# |
|a DLU
|
900 |
# |
# |
|a True
|
911 |
# |
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|a Nguyễn Thanh Hương
|
925 |
# |
# |
|a G
|
926 |
# |
# |
|a A
|
927 |
# |
# |
|a SH
|
980 |
# |
# |
|a Thư viện Trường Đại học Đà Lạt
|