Process Mapping and Management

Ebook from IG Library ; As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics...

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Đã lưu trong:
Chi tiết về thư mục
Tác giả chính: Conger, Sue
Định dạng: Sách
Ngôn ngữ:Undetermined
Được phát hành: Business Expert Press 2011
Những chủ đề:
Truy cập trực tuyến:http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=38229
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một
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245 0 |a Process Mapping and Management 
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260 |c 2011 
300 |a 486Pages 
520 |a Ebook from IG Library ; As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work. 
650 |a Information Systems; Hệ thống thông tin; Kinh tế 
856 |u http://lrc.tdmu.edu.vn/opac/search/detail.asp?aID=2&ID=38229 
980 |a Trung tâm Học liệu Trường Đại học Thủ Dầu Một