Phone Skills for the Information Age /

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex...

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Détails bibliographiques
Auteur principal: Maxwell Dorothy
Format: Livre
Langue:Vietnamese
Publié: American : Mc Graw Hill , 2005
Sujets:
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Description
Résumé:This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforce
ment exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Description matérielle:152tr.
ISBN:978-0073017273