Phone Skills for the Information Age /

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex...

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Glavni avtor: Maxwell Dorothy
Format: Knjiga
Jezik:Vietnamese
Izdano: American : Mc Graw Hill , 2005
Teme:
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Opis
Izvleček:This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforce
ment exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.
Fizični opis:152tr.
ISBN:978-0073017273