The what the organization of the future looks like and how it delivers value to customers
The book contains real case examples that show how major international corporations (and one federal agency) have used Ostroff's concepts to meet their competitive goals. For instance, we see how Ford Motor Company's Customer Service Division turned to the horizontal organization to meet a...
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| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
New York
Oxford University Press
1999
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| Những chủ đề: | |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
|---|
| LEADER | 01986nam a2200289Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_13304 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 0195121384 | ||
| 020 | |a 9780195121384 | ||
| 041 | |a eng | ||
| 082 | |a 658.402 | ||
| 082 | |b F107 | ||
| 100 | |a Ostroff, Frank | ||
| 245 | 4 | |a The | |
| 245 | 0 | |b what the organization of the future looks like and how it delivers value to customers | |
| 245 | 0 | |c Frank Ostroff | |
| 260 | |a New York | ||
| 260 | |b Oxford University Press | ||
| 260 | |c 1999 | ||
| 300 | |a xiv, 257 p. | ||
| 300 | |b ill. | ||
| 300 | |c 24 cm | ||
| 504 | |a Includes bibliographical references (p. 235-241) and index | ||
| 520 | |a The book contains real case examples that show how major international corporations (and one federal agency) have used Ostroff's concepts to meet their competitive goals. For instance, we see how Ford Motor Company's Customer Service Division turned to the horizontal organization to meet a highly ambitious goal--to get the customer's car fixed right, on time, the first time, at a competitive price, in convenient locations. We see how a horizontal design radically improved the performance of OSHA (the federal agency that oversees occupational safety), transforming it from a bureaucratic enforcer of regulations to a proactive problem-solver in a concerted effort to improve working conditions and save lives. And we see how Xerox combined both vertical and horizontal designs successfully, a case that underscores when a firm can best use the horizontal organization to achieve their goals. Ostroff also looks at a General Electric plant in North Carolina, Motorola's Space and Systems Technology Group, and the home finance division of Barclays Bank, highlighting how these major corporations have also used the horizontal organization to radically improve productivity | ||
| 650 | |a Teams in the workplace; Management | ||
| 700 | |a Frank Ostroff | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||