Communication 2000 Communicating with Customers
Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of c...
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| Language: | Undetermined English |
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South-Western
Thomson Learning
2002
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| Institutions: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| Summary: | Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner's guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises |
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| Physical Description: | 88 p. ill. 24 cm |
| ISBN: | 0538433388 9780538433389 |