Service Management

This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.

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Hlavní autor: Fitzsimmons, James A.
Médium: Kniha
Jazyk:English
Vydáno: Mc-GrawHill 2012
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On-line přístup:https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/30047
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Shrnutí:This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.