Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Đã lưu trong:
Chi tiết về thư mục
Những tác giả chính: Ford, Robert C, Sturman, Michael C, Heaton, Cherrill P
Định dạng: Sách
Ngôn ngữ:English
Được phát hành: Delmar, Cengage Learning 2015
Những chủ đề:
Hospitality industry
Management
Truy cập trực tuyến:https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41238
Các nhãn: Thêm thẻ
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Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt
id oai:scholar.dlu.edu.vn:DLU123456789-41238
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spelling oai:scholar.dlu.edu.vn:DLU123456789-412382023-11-11T05:29:13Z Managing quality service in hospitality : how organizations achieve excellence in the guest experience Ford, Robert C Sturman, Michael C Heaton, Cherrill P Hospitality industry Management 2015-05-12T03:49:28Z 2015-05-12T03:49:28Z 2012 Book 978-1-4390-6032-2 1-4390-6032-0 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41238 en application/pdf Delmar, Cengage Learning
institution Thư viện Trường Đại học Đà Lạt
collection Thư viện số
language English
topic Hospitality industry
Management
spellingShingle Hospitality industry
Management
Ford, Robert C
Sturman, Michael C
Heaton, Cherrill P
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
format Book
author Ford, Robert C
Sturman, Michael C
Heaton, Cherrill P
author_facet Ford, Robert C
Sturman, Michael C
Heaton, Cherrill P
author_sort Ford, Robert C
title Managing quality service in hospitality : how organizations achieve excellence in the guest experience
title_short Managing quality service in hospitality : how organizations achieve excellence in the guest experience
title_full Managing quality service in hospitality : how organizations achieve excellence in the guest experience
title_fullStr Managing quality service in hospitality : how organizations achieve excellence in the guest experience
title_full_unstemmed Managing quality service in hospitality : how organizations achieve excellence in the guest experience
title_sort managing quality service in hospitality : how organizations achieve excellence in the guest experience
publisher Delmar, Cengage Learning
publishDate 2015
url https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41238
_version_ 1819763322755481600

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