Service management : the new paradigm in retailing
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
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| Những tác giả chính: | , |
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| Định dạng: | Sách |
| Ngôn ngữ: | English |
| Được phát hành: |
Springer Science+Business Media, LLC
2015
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| Những chủ đề: | |
| Truy cập trực tuyến: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41318 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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oai:scholar.dlu.edu.vn:DLU123456789-413182023-11-11T05:31:24Z Service management : the new paradigm in retailing Kandampully, Jay Management Retail trade Customer services This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. 2015-05-22T01:31:32Z 2015-05-22T01:31:32Z 2012 Book 9781461415534 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41318 en application/pdf Springer Science+Business Media, LLC |
| institution |
Thư viện Trường Đại học Đà Lạt |
| collection |
Thư viện số |
| language |
English |
| topic |
Retail trade Customer services |
| spellingShingle |
Retail trade Customer services Kandampully, Jay Management Service management : the new paradigm in retailing |
| description |
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector. |
| format |
Book |
| author |
Kandampully, Jay Management |
| author_facet |
Kandampully, Jay Management |
| author_sort |
Kandampully, Jay |
| title |
Service management : the new paradigm in retailing |
| title_short |
Service management : the new paradigm in retailing |
| title_full |
Service management : the new paradigm in retailing |
| title_fullStr |
Service management : the new paradigm in retailing |
| title_full_unstemmed |
Service management : the new paradigm in retailing |
| title_sort |
service management : the new paradigm in retailing |
| publisher |
Springer Science+Business Media, LLC |
| publishDate |
2015 |
| url |
https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41318 |
| _version_ |
1782533723762196480 |