Managing quality /
This book is divided into five parts: The development of total quality management (TQM); The business context of TQM; The introduction of TQM; Quality management systems, tools and techniques; and TQM through continuous improvement.
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| Outros Autores: | |
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| Formato: | Livro |
| Idioma: | English |
| Publicado em: |
Oxford :
Blackwell Business,
1999.
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| Edição: | 3rd ed. |
| Assuntos: | |
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
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| Resumo: | This book is divided into five parts: The development of total quality management (TQM); The business context of TQM; The introduction of TQM; Quality management systems, tools and techniques; and TQM through continuous improvement. |
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| Descrição Física: | xxiii, 471 p. : ill. ; 24.5 cm. |
| ISBN: | 0631214100 |