Managing quality : An integrative approach
This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...
Uloženo v:
| Hlavní autor: | |
|---|---|
| Médium: | Kniha |
| Jazyk: | Undetermined |
| Vydáno: |
Upper Saddle River
Pearson Prentice Hall
2004
|
| Témata: | |
| Tagy: |
Přidat tag
Žádné tagy, Buďte první, kdo otaguje tento záznam!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|