Managing quality : An integrative approach
This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...
Wedi'i Gadw mewn:
Prif Awdur: | Foster, S. Thomas |
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Fformat: | Llyfr |
Iaith: | Undetermined |
Cyhoeddwyd: |
Upper Saddle River
Pearson Prentice Hall
2004
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Pynciau: | |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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Eitemau Tebyg
-
Managing quality :
gan: Foster, S. Thomas
Cyhoeddwyd: (2004) -
Managing quality : An integrative approach
gan: S. Thomas Foster
Cyhoeddwyd: (2001) -
Management for quality improvement :
gan: Mizuno, Shigeru
Cyhoeddwyd: (1988) -
Total quality :
gan: Ciampa, Dan
Cyhoeddwyd: (1991) -
The Perception of Quality:
Mapping Product and Service Quality to Consumer Perceptions
gan: Kenyon, George N, et al.
Cyhoeddwyd: (2015)