101 ways to improve customer service : Training, tools, tips, and techniques

Lignende værker

• 101 ways to improve customer service :
  af: Ukens, Lorraine L.
  Udgivet: (2007)
• The service profit chain :
  af: Heskett, James L.
  Udgivet: (1997)
• Customer orientation of service employees and rapport : Influences on service-outcome variables in full-service restaurants /
  af: Kim, Wansoo.
• The role and effect of job satisfaction and empowerment on customers' perception of service quality : A study in the restaurant industry /
  af: Gazzoli, Gabriel.
• Customer service :
  af: Timm, Paul R.
  Udgivet: (2005)