101 ways to improve customer service : Training, tools, tips, and techniques

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

詳細記述

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書誌詳細
第一著者: Ukens, Lorraine L.
フォーマット: 図書
言語:Undetermined
出版事項: Hoboken, N.J. John Wiley & Sons Inc. 2007
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

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