101 ways to improve customer service :

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101 ways to improve customer service : Training, tools, tips, and techniques

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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

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Bibliografske podrobnosti
Glavni avtor:	Ukens, Lorraine L.
Format:	Knjiga
Jezik:	Undetermined
Izdano:	Hoboken, N.J. John Wiley & Sons Inc. 2007
Teme:	Customer services,Employees Training of
Oznake:	Označite Brez oznak, prvi označite!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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