101 ways to improve customer service : Training, tools, tips, and techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...
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| Formato: | Libro |
| Lenguaje: | Undetermined |
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Hoboken, N.J.
John Wiley & Sons Inc.
2007
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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