101 ways to improve customer service :

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101 ways to improve customer service : Training, tools, tips, and techniques

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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...

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Библиографические подробности
Главный автор:	Ukens, Lorraine L.
Формат:	‌
Язык:	Undetermined
Опубликовано:	Hoboken, N.J. John Wiley & Sons Inc. 2007
Предметы:	Customer services,Employees Training of
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

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