Implementing quality: a practical guide to tools and techniques : enabling the power of operational excellence

The methodology of implementing a quality management and improvement programme can be varied. The programme is likely to have a different name or label, such a TQM ( total quality management), six sigma, learn sigma, BPR (business process re-engineering) or operational excellence

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Auteur principal: Basu, Ron
Format: Livre
Langue:Undetermined
Publié: Australia Thomson 2004
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
Description
Résumé:The methodology of implementing a quality management and improvement programme can be varied. The programme is likely to have a different name or label, such a TQM ( total quality management), six sigma, learn sigma, BPR (business process re-engineering) or operational excellence