Be my guest : English for the hotel industry

This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests? problems, writing short e-mails and lette...

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Autor principal: O'Hara, Francis
Format: Llibre
Idioma:Undetermined
Publicat: New York Cambridge University Press 2002
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ