Six sigma for transactions and service
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...
Bewaard in:
| Formaat: | Boek |
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| Taal: | Undetermined |
| Gepubliceerd in: |
New York
McGraw-Hill
2005
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| Onderwerpen: | |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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