Six sigma for transactions and service

Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...

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Gespeichert in:
Bibliographische Detailangaben
Format: Buch
Sprache:Undetermined
Veröffentlicht: New York McGraw-Hill 2005
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