Six sigma for transactions and service
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. T...
में बचाया:
| स्वरूप: | पुस्तक |
|---|---|
| भाषा: | Undetermined |
| प्रकाशित: |
New York
McGraw-Hill
2005
|
| विषय: | |
| टैग : |
टैग जोड़ें
कोई टैग नहीं, इस रिकॉर्ड को टैग करने वाले पहले व्यक्ति बनें!
|
| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 00953nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_141518 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 1223000 | ||
| 082 | |a 658.4 | ||
| 082 | |b S625 | ||
| 245 | 0 | |a Six sigma for transactions and service | |
| 245 | 0 | |c Parveen S. Goel ... [et al.] | |
| 260 | |a New York | ||
| 260 | |b McGraw-Hill | ||
| 260 | |c 2005 | ||
| 520 | |a Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing "customer-centric" Six Sigma. | ||
| 650 | |a Process control,Six sigma (Quality control standard) | ||
| 904 | |i Bạch Trúc | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||