Perfect phrases for customer service : Hundreds of tools, techniques, and scripts for handling any situation

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees a...

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Dettagli Bibliografici
Autore principale: Bacal, Robert
Natura: Libro
Lingua:Undetermined
Pubblicazione: New York McGraw-Hill 2005
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