Conducting the reference interview : a how-to-do-it manual for librarians

Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional and face-to-face models of communication. This book includes exercises and examples to help you prac...

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1. autor: Ross, Catherine Sheldrick
Format: Książka
Język:Undetermined
Wydane: New York Neal-Schuman Publishers Inc. 2009
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Opis
Streszczenie:Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional and face-to-face models of communication. This book includes exercises and examples to help you practice effective reference transactions.