Conducting the reference interview : a how-to-do-it manual for librarians
Teaches you to understand the needs of public, academic and special library users across different virtual settings - email, text messaging, and social networking websites - as well as in traditional and face-to-face models of communication. This book includes exercises and examples to help you prac...
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| Format: | Book |
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New York
Neal-Schuman Publishers Inc.
2009
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| Institutions: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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