Customer service in libraries : best practices
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...
Đã lưu trong:
| Định dạng: | Sách |
|---|---|
| Ngôn ngữ: | Undetermined |
| Được phát hành: |
Lanham
The Scarecrow Press, Inc.
2013
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
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| LEADER | 01555nam a2200217Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_196309 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 020 | |c 990000 | ||
| 082 | |a 025.50973 | ||
| 082 | |b C987 | ||
| 245 | 0 | |a Customer service in libraries : | |
| 245 | 0 | |b best practices | |
| 245 | 0 | |c edited by Charles Harmon, Michael Messina | |
| 260 | |a Lanham | ||
| 260 | |b The Scarecrow Press, Inc. | ||
| 260 | |c 2013 | ||
| 520 | |a In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users | ||
| 650 | |a Public services (Libraries),Dịch vụ công (Thư viện) | ||
| 650 | |z United States,Hoa Kỳ | ||
| 904 | |i Bằng | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||