Customer service in libraries : best practices

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent...

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Dades bibliogràfiques
Format: Llibre
Idioma:Undetermined
Publicat: Lanham The Scarecrow Press, Inc. 2013
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ