Phone skills for the information age

Phone skills for the information age

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This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Maxwell, Dorothy
Format: Buch
Sprache:Undetermined
Veröffentlicht: New York McGraw-Hill 2006
Schlagworte:
Telephone in business,Telephone etiquette,Điện thoại trong kinh doanh
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
Beschreibung
Zusammenfassung:This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

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