Phone skills for the information age

Phone skills for the information age

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This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex...

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Bibliografische gegevens
Hoofdauteur: Maxwell, Dorothy
Formaat: Boek
Taal:Undetermined
Gepubliceerd in: New York McGraw-Hill 2006
Onderwerpen:
Telephone in business,Telephone etiquette,Điện thoại trong kinh doanh
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Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ
Omschrijving
Samenvatting:This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

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