Phone skills for the information age
This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex...
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| Format: | Livre |
| Langue: | Undetermined |
| Publié: |
New York
McGraw-Hill
2006
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
|---|
| LEADER | 01003nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | CTU_212584 | ||
| 008 | 210402s9999 xx 000 0 und d | ||
| 082 | |a 651.73 | ||
| 082 | |b M465 | ||
| 100 | |a Maxwell, Dorothy | ||
| 245 | 0 | |a Phone skills for the information age | |
| 245 | 0 | |c Dorothy Maxwell | |
| 260 | |a New York | ||
| 260 | |b McGraw-Hill | ||
| 260 | |c 2006 | ||
| 520 | |a This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary. | ||
| 650 | |a Telephone in business,Telephone etiquette,Điện thoại trong kinh doanh | ||
| 904 | |i Tuyến | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Cần Thơ | ||