Global quality : The new management culture

The concept of total quality management is designed to improve productivity and employee satisfaction. Based on the ideas of Dr W. Edwards Denning, this technique has been taken up by many of the most successful Japanese companies. This book is aimed at middle management and puts forward ideas that...

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Autor principal: Macdonald, John
Formato: Libro
Lenguaje:Undetermined
Publicado: Amsterdam ; San Diego Pfeiffer & Co. 1993
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