Service Management for Competitive Advantage /

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Bibliographic Details
Main Author: Fitzsimmons, James A.
Other Authors: Fitzsimmons, Mona J.
Format: Book (Paper)
Language:English
Published: Singapore : McGraw-Hill, 1994
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Institutions: Thư viện Trường Đại học Đà Lạt
Description
Physical Description:X, 462 tr.; 23 cm.