Laddering : unlocking the potential of consumer behavior /

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Détails bibliographiques
Auteur principal: Holtzclaw, Eric V., 1973-
Format: Livre
Langue:English
Publié: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]
Sujets:
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Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng
Table des matières:
  • History
  • The need for laddering : BellSouth case study: but would you?
  • Laddering defined : cruise line case study
  • The steps to laddering : the social TV case study
  • Confirming and fine-tuning your ladders: The social media family case study
  • latticing: finding the overlap in ladders: travel personas case study
  • Lensing
  • Practical application of laddering : Bissell word-of-mouth marketing case study
  • The way foreword