Phlebotomy a customer service approach a textbook for developing phlebotomy and customer service skills
Phlebotomy: A Customer-Service Approach is a comprehensive phlebotomy text that emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Provides a thorough look at the profession and its techniques and includes the most current safe...
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| Idioma: | Undetermined English |
| Publicado em: |
Clifton Park, N.Y.
Delmar/Thomson Learning
2002
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| Resumo: | Phlebotomy: A Customer-Service Approach is a comprehensive phlebotomy text that emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Provides a thorough look at the profession and its techniques and includes the most current safety requirements. Designed for both beginning and continuing students and written in a concise straightforward format |
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| Descrição Física: | 192 p. ill. 24 cm |
| Bibliografia: | Includes bibliographical references and index |
| ISBN: | 0766825183 9780766825185 |