Management meeting and exceeding customer expectations

This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The conten...

وصف كامل

محفوظ في:
التفاصيل البيبلوغرافية
المؤلف الرئيسي: Plunkett, Warren R.
مؤلفون آخرون: Warren R. Plunkett; Raymond F. Attner; Gemmy S. Allen
اللغة:Undetermined
English
منشور في: Cincinnati, Ohio South-Western/Thomson Learning 2002
الموضوعات:
الوسوم: إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Trà Vinh
الوصف
الملخص:This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership
وصف مادي:xxviii, 171 p.
ill. (some col.)
26 cm. + 1 computer optical disc (4 3/4 in.)
ردمك:0324536860
9780324536867