Management meeting and exceeding customer expectations
This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The conten...
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| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
Cincinnati, Ohio
South-Western/Thomson Learning
2002
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
|---|
| LEADER | 01420nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_15704 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 0324536860 | ||
| 020 | |a 9780324536867 | ||
| 041 | |a eng | ||
| 082 | |a 658.4 | ||
| 082 | |b W109 | ||
| 100 | |a Plunkett, Warren R. | ||
| 245 | 0 | |a Management | |
| 245 | 0 | |b meeting and exceeding customer expectations | |
| 245 | 0 | |c Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen | |
| 260 | |a Cincinnati, Ohio | ||
| 260 | |b South-Western/Thomson Learning | ||
| 260 | |c 2002 | ||
| 300 | |a xxviii, 171 p. | ||
| 300 | |b ill. (some col.) | ||
| 300 | |c 26 cm. + 1 computer optical disc (4 3/4 in.) | ||
| 520 | |a This seventh edition of Management: Meeting and Exceeding Customer Expectations includes dramatic changes from previous editions. It is a more comprehensive survey of the principles and practices of management as they are currently being applied, in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership | ||
| 650 | |a Management | ||
| 700 | |a Warren R. Plunkett; Raymond F. Attner; Gemmy S. Allen | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||