Interpersonal communication listening and responding
INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and...
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| Language: | Undetermined English |
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Mason, OH
South-Western Cengage Learning
2009
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| Institutions: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| Summary: | INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment |
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| Physical Description: | xvi, 74 p. ill. 28 cm |
| ISBN: | 0324584164 9780324584165 |