Interpersonal communication listening and responding

INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and...

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Bibliographic Details
Main Author: Collins, Sandra Dean
Other Authors: Sandra Dean Collins; James S. O'Rourke
Language:Undetermined
English
Published: Mason, OH South-Western Cengage Learning 2009
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Institutions: Trung tâm Học liệu Trường Đại học Trà Vinh
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Summary:INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment
Physical Description:xvi, 74 p.
ill.
28 cm
ISBN:0324584164
9780324584165