Interpersonal communication listening and responding
INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and...
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| Tác giả chính: | |
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| Tác giả khác: | |
| Ngôn ngữ: | Undetermined English |
| Được phát hành: |
Mason, OH
South-Western Cengage Learning
2009
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| Những chủ đề: | |
| Các nhãn: |
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| Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Trà Vinh |
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| LEADER | 01518nam a2200277Ia 4500 | ||
|---|---|---|---|
| 001 | TVU_16595 | ||
| 008 | 210423s9999 xx 000 0 und d | ||
| 020 | |a 0324584164 | ||
| 020 | |a 9780324584165 | ||
| 041 | |a eng | ||
| 082 | |a 658.45 | ||
| 082 | |b C428 | ||
| 100 | |a Collins, Sandra Dean | ||
| 245 | 0 | |a Interpersonal communication | |
| 245 | 0 | |b listening and responding | |
| 245 | 0 | |c Sandra Dean Collins, James S. O'Rourke | |
| 260 | |a Mason, OH | ||
| 260 | |b South-Western Cengage Learning | ||
| 260 | |c 2009 | ||
| 300 | |a xvi, 74 p. | ||
| 300 | |b ill. | ||
| 300 | |c 28 cm | ||
| 520 | |a INTERPERSONAL COMMUNICATION: LISTENING AND RESPONDING explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening -- including culture, perceptions, and personal agendas -- are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment | ||
| 650 | |a Business communication; Interpersonal relations | ||
| 700 | |a Sandra Dean Collins; James S. O'Rourke | ||
| 980 | |a Trung tâm Học liệu Trường Đại học Trà Vinh | ||