Ecotourists’ satisfaction and dissatisfaction: asymmetric effects of service attributes

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Ecotourists’ satisfaction and dissatisfaction: asymmetric effects of service attributes

Purpose The purpose of this paper is to identify and classify ecotourism service elements according to their instrumentality to customer satisfaction. Design/methodology/approach Drawing on the ECOSERV model, the authors conduct fur...

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Chi tiết về thư mục
Những tác giả chính:	Ngoc, Thuy Vo Thi, Phuong, Thao Hoang Doan
Định dạng:	Bài viết
Ngôn ngữ:	English
Được phát hành:	University of Economics Ho Chi Minh City 2023
Truy cập trực tuyến:	https://www.emerald.com/insight/content/doi/10.1108/JABES-07-2018-0051/full/html https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/115577
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Thư viện lưu trữ:	Thư viện Trường Đại học Đà Lạt

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