Knowledge Management : Approaches to an Improved Customer Relationship Management
This book focuses on theoretical and practical applications of Knowledge Management and Customer Relationship Management, including a case study that investigates knowledge management in both the administrative and the operational area of a concrete company.
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Springer Berlin
2015
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| Online Zugang: | https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/41138 |
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| Thư viện lưu trữ: | Thư viện Trường Đại học Đà Lạt |
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