Achieving Competitive Advantage through Quality Management

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 c...

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Những tác giả chính:	Peris-Ortiz, Marta, Álvarez-García, José, Rueda-Armengot, Carlos
Định dạng:	Sách
Ngôn ngữ:	English
Được phát hành:	Springer 2015
Những chủ đề:	Leadership Business Strategy Total quality management Quality control
Truy cập trực tuyến:	https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/59536
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spelling	oai:scholar.dlu.edu.vn:DLU123456789-595362023-11-11T06:43:13Z Achieving Competitive Advantage through Quality Management Peris-Ortiz, Marta Álvarez-García, José Rueda-Armengot, Carlos Leadership Business Strategy Total quality management Quality control This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. 2015-12-29T06:52:32Z 2015-12-29T06:52:32Z 2015 Book 978-3-319-17251-4 978-3-319-17250-7 https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/59536 en application/pdf Springer
institution	Thư viện Trường Đại học Đà Lạt
collection	Thư viện số
language	English
topic	Leadership Business Strategy Total quality management Quality control
spellingShingle	Leadership Business Strategy Total quality management Quality control Peris-Ortiz, Marta Álvarez-García, José Rueda-Armengot, Carlos Achieving Competitive Advantage through Quality Management
description	This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors.
format	Book
author	Peris-Ortiz, Marta Álvarez-García, José Rueda-Armengot, Carlos
author_facet	Peris-Ortiz, Marta Álvarez-García, José Rueda-Armengot, Carlos
author_sort	Peris-Ortiz, Marta
title	Achieving Competitive Advantage through Quality Management
title_short	Achieving Competitive Advantage through Quality Management
title_full	Achieving Competitive Advantage through Quality Management
title_fullStr	Achieving Competitive Advantage through Quality Management
title_full_unstemmed	Achieving Competitive Advantage through Quality Management
title_sort	achieving competitive advantage through quality management
publisher	Springer
publishDate	2015
url	https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/59536
_version_	1782550156991791104

Achieving Competitive Advantage through Quality Management

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