Achieving Competitive Advantage through Quality Management

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 c...

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Egile Nagusiak: Peris-Ortiz, Marta, Álvarez-García, José, Rueda-Armengot, Carlos
Formatua: Liburua
Hizkuntza:English
Argitaratua: Springer 2015
Gaiak:
Sarrera elektronikoa:https://scholar.dlu.edu.vn/thuvienso/handle/DLU123456789/59536
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