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1

The Japanese main bank system:

The Japanese main bank system: Its relevance for developing and transforming economies

出版 1994

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

2

Incredible customer service :

Incredible customer service : The final test

由 Freemantle, David
出版 1993

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

3

Khách hàng trọn đời =

Khách hàng trọn đời = Customer for life

由 Sewell, Carl
出版 2009

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

4

Services marketing

Services marketing

由 Bateson, John E. G
出版 2011

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Thủ Dầu Một

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5

District energy trends, issues, and opportunities :

District energy trends, issues, and opportunities : The role of the World Bank

由 Gochenour, Carolyn
出版 2001

Thư viện lưu trữ: Trung tâm Học liệu Trường Đại học Cần Thơ

6

Service innovation /

Service innovation /

出版 2016

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

7

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

由 Thompson, Harvey
出版 2000

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

Table of contents
Contributor biographical information
Publisher description

8

Customer service : building successful skills for the twenty-first century /

Customer service : building successful skills for the twenty-first century /

由 Lucas, Robert W.
出版 2005

Thư viện lưu trữ: Thư viện Trường Đại học Đà Lạt

Table of contents
Contributor biographical information
Publisher description

9

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /

Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life /

由 Fragasso Phil
出版 2008

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng

10

Your customer rules! : delivering the Me2B experiences that today's customers demand /

Your customer rules! : delivering the Me2B experiences that today's customers demand /

由 Price, Bill, 1950-
出版 2015

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng

11

Demand-driven inventory optimization and replenishment : creating a more efficient supply chain /

Demand-driven inventory optimization and replenishment : creating a more efficient supply chain /

由 Davis, Robert A., 1947-
出版 2016

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng

12

Uncommon service : how to win by putting customers at the core of your business /

Uncommon service : how to win by putting customers at the core of your business /

由 Frei, Frances.
出版 2012

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng

13

Customer experience for dummies /

Customer experience for dummies /

由 Barnes, Roy A., Kelleher, Bob
出版 2015

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng

14

The innovator's solution : creating and sustaining successful growth /

The innovator's solution : creating and sustaining successful growth /

由 Christensen, Clayton M.
出版 2013

Thư viện lưu trữ: Thư viện Trường CĐ Kỹ Thuật Cao Thắng