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00868cam a2200337 i 4500 |
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20030313091841.0 |
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010220|1998 vm 000 eng |
| 020 |
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|a 0471180343
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| 040 |
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|a IRC
|c IRC
|d IRC
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|a eng
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| 082 |
1 |
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|a 658.8
|b KU-D
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| 100 |
1 |
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|a Kurtz, David L.,
|d 1941-
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| 245 |
0 |
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|a Services marketing /
|c David L. Kurtz, 1941-
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| 260 |
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|a New york, NY :
|b John Wiley and Sons,
|c 1998.
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| 300 |
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|a xxii, 570p. :
|b ill.
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| 630 |
0 |
4 |
|a Customer services.
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| 630 |
0 |
4 |
|a Service industries.
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| 650 |
0 |
4 |
|a Customer services.
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| 650 |
0 |
4 |
|a Service industries
|x Marketing.
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| OWN |
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|a DUT
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| 999 |
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|a From the UDN01
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| TYP |
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|a Monograph
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| TYP |
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|a Printed language
|
| 980 |
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|a Mạng thư viện Đại học Đà Nẵng
|
