Equality in managing service delivery /

This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and moni...

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Bibliografiske detaljer
Hovedforfatter:	Collier, Rohan, 1945-
Format:	Bog
Sprog:	English
Udgivet:	Buckingham ; Philadelphia : Open University Press, 1998.
Fag:	Managing. Customer services. Discrimination. Customer services > Moral and ethical aspects > Great Britain. Discrimination > Great Britain.
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Equality in managing service delivery /

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