Equality in managing service delivery /
This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and moni...
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| Главный автор: | |
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| Формат: | |
| Язык: | English |
| Опубликовано: |
Buckingham ; Philadelphia :
Open University Press,
1998.
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| Thư viện lưu trữ: | Mạng thư viện Đại học Đà Nẵng |
|---|
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| 003 | 7462 | ||
| 005 | 20030313091916.0 | ||
| 008 | 010322|1998 vm 000 eng | ||
| 020 | |a 0335197299 | ||
| 040 | |a IRC |c IRC |d IRC | ||
| 041 | 0 | |a eng | |
| 082 | 1 | 4 | |a 658.812 |b CO-R |
| 100 | 1 | |a Collier, Rohan, |d 1945- | |
| 245 | 0 | 0 | |a Equality in managing service delivery / |c Rohan Collier. |
| 260 | |a Buckingham ; Philadelphia : |b Open University Press, |c 1998. | ||
| 300 | |a vii, 150 p. : |b ill. ; |c 23cm. | ||
| 520 | 3 | |a This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and monitoring for equalities; Reviewing and chinging services; and Barriers to achieving equalities in service delivery. | |
| 630 | 0 | 4 | |a Managing. |
| 630 | 0 | 4 | |a Customer services. |
| 630 | 0 | 4 | |a Discrimination. |
| 650 | 0 | 4 | |a Customer services |x Moral and ethical aspects |z Great Britain. |
| 650 | 0 | 4 | |a Discrimination |z Great Britain. |
| OWN | |a DUT | ||
| 999 | |a From the UDN01 | ||
| TYP | |a Monograph | ||
| TYP | |a Printed language | ||
| 980 | |a Mạng thư viện Đại học Đà Nẵng | ||