Equality in managing service delivery /

This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and moni...

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Hlavní autor: Collier, Rohan, 1945-
Médium: Kniha
Jazyk:English
Vydáno: Buckingham ; Philadelphia : Open University Press, 1998.
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