Equality in managing service delivery /
This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and moni...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Buckingham ; Philadelphia :
Open University Press,
1998.
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| Subjects: | |
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| Institutions: | Mạng thư viện Đại học Đà Nẵng |
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| Summary: | This book is divided into eight parts: Why equal opportunities in service delivery?; How services can discriminate; What the law requires; Identifying needs: involving the public; Developing and implementing equal opportunities policies in service delivery; Developing performance indicators and monitoring for equalities; Reviewing and chinging services; and Barriers to achieving equalities in service delivery. |
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| Physical Description: | vii, 150 p. : ill. ; 23cm. |
| ISBN: | 0335197299 |