Managing quality : An integrative approach
This book is used by our university as a textbook for the subject of ¡§Service Quality Management". I found that this book can give us much useful information of service quality. Since service quality is very important in service industry nowadays; there is a need to understand more about how t...
Đã lưu trong:
Hovedforfatter: | Foster, S. Thomas |
---|---|
Format: | Bog |
Sprog: | Undetermined |
Udgivet: |
Upper Saddle River
Pearson Prentice Hall
2004
|
Fag: | |
Tags: |
Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!
|
Thư viện lưu trữ: | Trung tâm Học liệu Trường Đại học Cần Thơ |
---|
Lignende værker
-
Managing quality :
af: Foster, S. Thomas
Udgivet: (2004) -
Managing quality : An integrative approach
af: S. Thomas Foster
Udgivet: (2001) -
Management for quality improvement :
af: Mizuno, Shigeru
Udgivet: (1988) -
Total quality :
af: Ciampa, Dan
Udgivet: (1991) -
The Perception of Quality:
Mapping Product and Service Quality to Consumer Perceptions
af: Kenyon, George N, et al.
Udgivet: (2015)