Customer service excellence : a concise guide for librarians

Future-Driven Library Marketing offers a unique #38; practical program to position #38; market the library as the choice information provider to all of its customers. Darlene Weingand suggests that the best strategies to market the library are future-driven-ones that position the library #38; its pr...

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Autor principal: Weingand, Darlene E.
Formato: Libro
Lenguaje:Undetermined
Publicado: Chicago American Library Association 1997
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