The world of customer service

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The world of customer service

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this p...

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Bibliografiset tiedot
Päätekijä:	Gibson-Odgers, Pattie
Aineistotyyppi:	Kirja
Kieli:	Undetermined
Julkaistu:	Mason, Ohio Thomson 2008
Aiheet:	Customer services,Dịch vụ chăm sóc khách hàng
Tagit:	Lisää tagi Ei tageja, Lisää ensimmäinen tagi!

Thư viện lưu trữ:	Trung tâm Học liệu Trường Đại học Cần Thơ

Samankaltaisia teoksia

Perfect phrases for customer service :
Tekijä: Bacal, Robert
Julkaistu: (2005)

Customer service
Tekijä: Lucas, Robert W
Julkaistu: (2005)

Services marketing : Integrating customer focus across the firm
Tekijä: Zeithaml, Valarie A
Julkaistu: (2016)

Care packages for your customers :
Tekijä: Glanz, Barbara A.
Julkaistu: (2007)

Your customer rules ! :
Tekijä: Price, Bill
Julkaistu: (2015)

4 phong cách bán hàng :
Tekijä: Mache, Chuch
Julkaistu: (2008)

Dịch vụ sửng sốt khách hành sửng sờ =
Tekijä: Zemke, Ron
Julkaistu: (2011)

Phân tích nhu cầu sử dụng dịch vụ hỗ trợ thử việc cho sinh viên trên địa bàn thành phố Cần Thơ :
Tekijä: Trần, Thị Ngọc Hà
Julkaistu: (2012)

Phân tích các yếu tố ảnh hưởng đến quyết định của khách hàng chọn ngân hàng cung cấp sản phẩm dịch vụ trên địa bàn thành phố Cần Thơ :
Tekijä: Trương, Thị Hương Thảo
Julkaistu: (2013)

Phân tích các nhân tố ảnh hưởng đến quyết định lựa chọn dịch vụ lưu trú tại các khách sạn cao cấp của khách du lịch quốc tế tại thành phố Cần Thơ :
Tekijä: Đồng, Cẫm Thanh Thư
Julkaistu: (2016)

So sánh các nhân tố ảnh hưởng đến quyết định mua sắm trường hợp: Tại cửa hàng tiện lợi và tại siêu thị của người tiêu dùng trên địa bàn thành phố Cần Thơ :
Tekijä: Từ, Gia Yên
Julkaistu: (2017)

Giải pháp nâng cao chất lượng dịch vụ du lịch trên địa bàn quận Thốt Nốt, thành phố Cần Thơ :
Tekijä: Nguyễn, Tuấn Kiệt
Julkaistu: (2016)

Nghiên cứu các yếu tố ảnh hưởng đến lòng trung thành tái sử dụng dịch vụ taxi Mai Linh trên địa bàn thành phố Cần Thơ :
Tekijä: Trần, Thị Ngọc Hằng
Julkaistu: (2020)

Nghiên cứu ảnh hưởng của chất lượng dịch vụ đến sự gắn kết của khách hàng sử dụng dịch vụ thông tin di động mạng Vinaphone tại thành phố Cần Thơ :
Tekijä: Nguyễn, Lê Minh Quang
Julkaistu: (2017)

Các giải pháp nâng cao chất lượng khám chữa bệnh đối với đối tượng bảo hiểm y tế tự nguyện tại tỉnh Vĩnh Long :
Tekijä: Lê, Thị Ngọc Thảo
Julkaistu: (2012)

Phân tích các nhân tố ảnh hưởng đến mức độ hài lòng của sinh viên đối với chất lượng dịch vụ đào tạo của trường Đại học Võ Trường Toản :
Tekijä: Triệu, Hà Vy
Julkaistu: (2014)

Phân tích các nhân tố tác động đến giá trị cảm nhận của khách hàng tại siêu thị Coopmart Cần Thơ :
Tekijä: Trần, Thị Ngọc Mai
Julkaistu: (2017)

Phân tích các yếu tố ảnh hưởng đến quyết định sử dụng thực phẩm an toàn của người tiêu dùng tại thành phố Cần Thơ :
Tekijä: Nguyễn, Phương Quang
Julkaistu: (2017)

Nghiên cứu các nhân tố ảnh hưởng đến quyết định mua mỹ phẩm chăm sóc da của người tiêu dùng tại thành phố Cần Thơ :
Tekijä: Nguyễn, Kim Yến
Julkaistu: (2017)

Nghiên cứu các yếu tố ảnh hưởng đến việc lựa chọn thuốc không kê đơn của người dân tại các cơ sở bán lẻ thuốc ở thành phố Cần Thơ :
Tekijä: Lữ, Thiện Phúc
Julkaistu: (2017)

Đánh giá mức độ hài lòng của khách hàng đối với các ngân hàng thuơng mại ở An Giang :
Tekijä: Lâm, Mỹ Thanh
Julkaistu: (2013)

Các nhân tố ảnh hưởng đến quyết định lựa chọn gói cước Mobile internet MobiFone của khách hàng tại Cần Thơ :
Tekijä: Đinh, Thị Lan Anh
Julkaistu: (2020)

Fabled service :
Tekijä: Sanders, Betsy
Julkaistu: (1995)

Dazzling your customers through service
Tekijä: Byham, William C
Julkaistu: (1997)

Customer service :
Tekijä: Lucas, Robert W.
Julkaistu: (2005)

Customer service :
Tekijä: Lucas, Robert W.
Julkaistu: (2005)

Care packages for your customers :
Tekijä: Glanz, Barbara A.
Julkaistu: (2007)

Customer experience for dummies
Tekijä: Barnes, Roy
Julkaistu: (2015)

Services marketing
Tekijä: Bateson, John E. G
Julkaistu: (2011)

@ your service
Tekijä: Eliason, Frank
Julkaistu: (2012)

Customer service :
Tekijä: Timm, Paul R.
Julkaistu: (2005)

Total customer service :
Tekijä: Davidow, William H.
Julkaistu: (1989)

Customer service : a practical approach /
Tekijä: Harris, Elaine K.
Julkaistu: (2000)

Đánh giá sự hài lòng của khách hàng đối với chất lượng dịch vụ tại các siêu thị ở quận Ninh Kiều, Thành phố Cần Thơ :
Tekijä: Trần, Nguyệt Linh
Julkaistu: (2011)

Chăm sóc khách hàng Bưu điện
Tekijä: Nguyễn, Quang Hưng
Julkaistu: (2008)

4 phong cách bán hàng : Vì sao họ thành công và làm thế nào để thành công như họ =
Tekijä: Mache, Chuch
Julkaistu: (2007)

Customer service : building successful skills for the twenty-first century /
Tekijä: Lucas, Robert W.
Julkaistu: (2005)

Phân tích các yếu tố ảnh hưởng đến mức độ hài lòng của khách hàng đối với chất lượng dịch vụ của Ngân hàng TMCP Quân đội, chi nhánh Cần Thơ :
Tekijä: Trần, Thanh Tùng
Julkaistu: (2015)

Đánh giá mức độ hài lòng của khách hàng sử dụng dịch vụ thanh toán không dùng tiền mặt qua ngân hàng trên địa bàn thành phố Cần Thơ :
Tekijä: Vũ, Anh Tú
Julkaistu: (2015)

Giải pháp nâng cao chất lượng dịch vụ tại Ngân hàng TMCP Á Châu chi nhánh Cần Thơ :
Tekijä: Nguyễn, Hoàng Một
Julkaistu: (2015)

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